Frequently Asked Questions
td111 FAQ — all answers in one place
From opening an account to bKash deposits, bonus rules, playing slots, and security — find answers to any question you have about td111 right here.
td111 is a trusted online gaming platform in Bangladesh where you can enjoy cricket betting, slots, live casino, and much more. Both new and experienced players often have many questions. This FAQ page has been created to provide detailed answers to all of those questions. Information on account registration, deposits and withdrawals, bonus terms, game rules, and responsible gaming is provided in clear and straightforward language. If you cannot find the answer to your question, our 24/7 live chat support is always here for you.
Answers to your questions
Account and Registration
To open an account at td111, you will need an active mobile number, an email address, and a strong password. The registration process is entirely online and can be completed in just a few minutes. A valid ID may be required later for account verification. Please note that td111 is for players aged 21 and above only.
No, under td111's rules only one account per person is allowed. Opening multiple accounts is prohibited and doing so may result in all accounts being closed. If you have trouble logging in or have forgotten your password, contact 24/7 live chat support instead of opening a new account.
If you have trouble logging in, first go to the td111 Login page and use the "Forgot Password" option. A verification code will be sent to your registered mobile number or email. If the problem is not resolved, contact our 24/7 Bangla live chat support directly — the team will assist you quickly.
The account verification or KYC process ensures the security of your account and helps prevent fraud. td111 takes this step to confirm the identity of every player. Verification is usually requested before a large withdrawal for the first time, or whenever deemed necessary. It is a one-time process that helps speed up transactions going forward.
Deposits and Withdrawals
Deposits made via bKash to td111 are generally credited to your account instantly. Send money to the designated td111 payment number and make sure to enter the payment reference number correctly. If there is a delay for any reason, contact live chat with your transaction ID and our team will resolve it quickly.
The minimum deposit amount at td111 is ৳100 (for all methods — bKash, Nagad, and Rocket). The minimum withdrawal amount is ৳1,000. Even with a small deposit you can play all games, but your balance must be at least ৳1,000 to make a withdrawal.
Go to the cashier section of td111, select "Withdraw", and choose Nagad or Rocket. Enter your registered mobile number and the withdrawal amount. Withdrawals are generally completed within 1 hour. Account verification must be completed before your first withdrawal.
td111 does not charge any service fee on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, or Rocket) may apply their own transaction fees. Those charges are set by the respective platform's own policy and are outside td111's control.
td111 generally processes withdrawal requests within 1 hour. During busy periods or for a first-time withdrawal it may take slightly longer, especially if account verification is still in progress. If you do not receive your money within the expected time, contact live chat immediately.
Games and Rules
Go to the cricket section of td111 and choose your preferred match from the list of BPL, IPL, or T20 matches. You will see various markets for the match (match winner, top batsman, total runs, etc.). Click your preferred odds to add them to the bet slip — enter the amount there and confirm your bet. Your account must have sufficient balance.
td111 offers slot games from Pragmatic Play, PG Soft, JILI, and many other top game developers. Popular games such as Gates of Olympus, Sweet Bonanza (Pragmatic Play), Fortune Tiger, Mahjong Ways (PG Soft), and Fortune Gems, Super Ace (JILI) can be found on the slots page. New games are added regularly.
RTP, or Return to Player, is a game's theoretical payout percentage — meaning the percentage of total wagers the game returns as winnings over the long term. It is a general statistic, not a guarantee of winning in any particular session. Games with a high RTP tend to pay out smaller rewards more frequently, while high-volatility games may pay out less frequently but with larger rewards.
Yes, td111 is fully mobile-friendly. You can play directly from the browser on any Android or iOS smartphone — no separate app download is needed. Cricket betting, slots, and live casino all run smoothly on mobile. You will get the best experience on a 4G or Wi-Fi connection.
td111's live casino offers the chance to play with real dealers from Evolution Gaming and Ezugi. A variety of table games are available including Baccarat, Roulette, Blackjack, Teen Patti, and Andar Bahar. The live streaming is high quality and Bengali-speaking dealers are also available. See all options on the td111 Casino page.
Bonuses and Promotions
When you open an account at td111 for the first time, a 100% bonus is available on your first deposit, up to a maximum of ৳20,000. That means if you deposit ৳5,000 you will receive an extra ৳5,000 as a bonus. The bonus is added automatically — no separate code is needed. Make sure to opt in to the bonus before making your first deposit.
A wagering requirement indicates how many times you must wager the bonus amount before bonus winnings can be withdrawn. For td111's welcome bonus this is 20 times. For example, if you receive a ৳1,000 bonus, those winnings become withdrawable after you have placed a total of ৳20,000 in wagers. Not all games may count equally toward wagering.
You join td111's VIP program automatically — by playing regularly you can move up from Bronze to Silver, Gold, Platinum, and the highest level, Diamond. The weekly cashback rate increases at each level — from 0.3% at Bronze up to 1.5% at Diamond. No separate application is needed.
VIP cashback is paid on a weekly basis. Depending on your VIP level, a portion of your net losses for the week is returned the following week. Cashback rates are 0.3% at Bronze, 0.6% at Silver, 0.9% at Gold, 1.2% at Platinum, and up to 1.5% at Diamond. Cashback is credited directly to your account.
Bonus usage terms may vary for each promotion. The welcome bonus is generally applicable to slots and casino games. Whether a bonus can be used for cricket betting or sports betting will be stated in the specific bonus terms. For more details, read our Terms & Conditions or ask in live chat.
Security & Responsible Gaming
Yes, td111 is a safe and reliable platform. All transactions are protected with SSL encryption technology. Personal information is stored in accordance with the highest security protocols. Our games are operated under fair play principles and no manipulation is possible.
td111 is for players aged 21 and above only. Opening an account or gaming by minors is strictly prohibited. Age verification is carried out during account verification and underage accounts will be closed. Please be careful to ensure that younger members of your household cannot access your account.
If you notice signs of gaming addiction, contact td111's 24/7 live chat support immediately. We can help you set deposit limits, take a gaming break, or temporarily suspend your account. For more information, visit our Responsible Gaming page. Remember, gaming is for entertainment — never as a way to solve problems.
To activate self-exclusion, submit a request to td111's 24/7 live chat support. You can lock your account for a specific period (such as 1 week, 1 month, 6 months, or permanently). You will not be able to log in during the exclusion period. This feature is completely free and takes effect immediately after your request.
There are two ways to contact the td111 support team. First, by clicking the live chat button available on any page of the website — it is active 24/7 and provides assistance in Bangla. Second, by email: [email protected] — send an email for any complex issue or complaint and it will be answered as quickly as possible.
Still have questions?
Our expert support team is available 24/7 in Bengali, right by your side.
Chat with us directly on live chat or send us an email.
Live Chat Support
24 hours a day, 7 days a week — instant assistance in Bengali. Average response time is very fast.
Email Support
For detailed issues, email us at:
[email protected]
Help Page
For more information, read our Responsible Gaming and Terms & Conditions.